What do digitalization and data have to do with vacuum cleaning, mopping up floors and emptying wastebaskets? Jan Bockholdt spent weeks and months pondering that question. Quite a lot, he decided – and set out to prove it, too.
Cleaning up after others runs in the Bockholdt family. His grandfather founded a small commercial cleaning company in 1959 and called it ‘Blitz-Blank’ (‘spick ’n‘ span’). Jan Bockholdt grew up “breathing hoovered air”, he jokes. Today, he employs more than 6,000 cleaners working out of 18 locations all over Northern Germany, making him one of the largest industrial cleaners in Germany.
But cleaning is mainly a manual job: cleaners push their carts full of mops, brooms and cleaning equipment through the corridors, stopping to complete the same set of routines in every cubicle. But some offices are empty because the occupant is sick or on vacation, so why wipe floors that nobody has walked on? Bockholdt went to work with a dedicated team of software developers and created an app that today is installed on tablet computers fitted to every cleaning cart and displaying a detailed list of tasks the cleaner is expected to perform in each room. Customers can access the system and specify exactly what they want the cleaner to do where and when.
But Bockholdt wanted to take to the idea a step further: Clients can also grade the cleaner’s job performance. “This gives us a good idea of how good our own people are”, he says, “but even more important is that we know exactly how happy our customers are at all times.” Weiterlesen